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Available now · immediate joiner

ARAVIND NELLI

Network Support Engineer · Application Support · Cybersecurity

I own the issue from detection to resolution.

Network support, application troubleshooting, incident handling and technical operations.

VIEW MY WORK DOWNLOAD RESUME
2+

Years of L1/L2 support for FTTH, IPTV and OTT services.

TT-Fiber Grid

Technical Support SPOC Lead on a large-scale ISP/FTTH project, resolving tickets within SLA.

Aravind Nelli
Aravind Nelli
Network Support Engineer
OneRadiusCorpusTotal View CRMSugar CRMMQ CRMH8 CRMOTTplayPlayboxWatcho PartnerDRM CorpusCDNWinboxNmapKali LinuxUbuntuGitHubOneRadiusCorpusTotal View CRMSugar CRMMQ CRMH8 CRMOTTplayPlayboxWatcho PartnerDRM CorpusCDNWinboxNmapKali LinuxUbuntuGitHub

Projects

T-Fiber Grid

Lytus Sri Sai Networks, Jan 2025 to present

  • Technical Support SPOC Lead and backend coordinator on a large-scale ISP/FTTH project.
  • L1/L2 support for IPTV and fiber broadband/DSL, with first-level checks before escalation.
  • Tickets logged and tracked in CRM within SLA; reports on active and inactive customers.
FTTHSLAEscalationsOneRadiusSugar CRM

Payzo

Bissi Yaazi Technology, Dec 2023 to May 2024

  • Application and production support over chat, email and calls.
  • Diagnosed playback failures, login/OTP failures and session issues.
  • Resolved tickets within SLA using DNS, Ping, NSLookup, Traceroute and API/JSON analysis.
Application supportAPI/JSONTraceroute

Corpus IPTV

Lytus Sri Sai Networks

  • IPTV operations: channel and logo addition, partner creation and partner mapping.
  • API integration and JSON verification with DRM Corpus, DRM middleware Corpus and bundlers OTTplay, Playbox and Watcho Partner.
  • CDN configuration.
IPTVOTTDRMCDN

Skills

Service assurance
L1 support, L1/L2 troubleshooting, trouble ticket management, SLA tracking, escalation handling
Networking
DHCP, DNS, PPPoE, RADIUS, VLANs, GPON/EPON, FTTH, IP address assignment, IP pools, Winbox, PuTTY and Telnet, Nmap
IPTV and OTT
OTTplay, Playbox, Watcho Partner, DRM Corpus, DRM middleware Corpus, CDN configuration, API and JSON verification
CRM tools
OneRadius, Corpus, Total View CRM, Sugar CRM, MQ CRM, H8 CRM
Servers and systems
Server installation, Linux, Ubuntu, Kali Linux, Windows, macOS, GitHub repository deployment
Reporting
Dashboards, daily, weekly and monthly reports, client meetings, product demonstrations

Certificates

Beyond work

Portrait of Aravind Nelli

Resume

Network support engineer in Hyderabad with 2+ years of experience. CEH certified. B.Tech, Mechanical Engineering, JNTU College of Engineering, Kakinada (2023). Open to rotational and night shifts. Immediate joiner.

  • Engineer, NetworkingLytus Sri Sai Networks Pvt Ltd, Jan 2025 to present
  • Application Support Engineer IBissi Yaazi Technology (Payzo), Dec 2023 to May 2024
  • InternLytus Technologies, about 21 months
Download resume GitHub Text-only version

Need someone to own the issue?

Message me on WhatsApp or download my resume. I am an immediate joiner and open to rotational and night shifts.

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